Novel Coronavirus (COVID-19) Updates

We understand you have a lot on your mind. You’ve faced unprecedented disruptions to your day-to-day life — and your vacations. We are here to help, with the most current information on reservation flexibility.

The Next Level of Clean

Experience enhanced cleaning and safety standards throughout our resorts, including hospital-grade disinfectants, hand sanitizing stations, and a host of protective social distancing guidelines. We’re ready to welcome you — and serve you safely.

With Your Health and Safety in Mind

Amenities may be closed or limited to support social distancing. For current status of individual resorts and destinations, please visit our Resort Status page.

Cancellation Policy Information*:

Ritz-Carlton Destinations Club Members

Due to extremely high call volumes, if you need to cancel a reservation for an arrival in the next 75 days, we encourage you to log-in to view reservation policies and call Member Services.

  • If you have a reservation confirmed through Interval International, please contact them directly at 800-782-7088.
  • If you have a rental reservation, please visit
  • If you have a Preview Package, please call 877-881-2169, option 2.
  • If you have an Encore Package, please call 877-782-7018

*Based on government mandated restrictions — including resort closures — these options may not apply to all resorts. Due to continually changing conditions, these cancellation policies may be changed or modified as needed from time to time. Please reference your specific resort’s reservation rules for more information.

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