Coronavirus (COVID-19) Update

We are actively monitoring the situation regarding the spread of the Novel Coronavirus (COVID-19), including related guidance provided by local government and public health officials, and are following any protocols issued by governmental authorities and agencies in the locations in which we do business. We encourage all Owners, Members and guests to refer to the World Health Organization (WHO), the Centers for Disease Control (CDC) or their local health authority for more information about COVID-19.

The health and safety measures that are already in place at our resorts and properties are designed to address a broad spectrum of viruses, including COVID-19. Our cleaning protocols include everything from handwashing hygiene and cleaning product specifications, to villa and common area cleaning procedures. However, in response to the spread of COVID-19, our resorts and properties previously increased, and have continued, enhanced cleaning protocols for high frequency guest touchpoints and certain common areas of our resorts. As always, the safety and well-being of our Owners, Members, guests and associates is our top priority.

View COVID-19 Information and Property Updates

Cancellation Policy Information:

Ritz-Carlton Destinations Club Members

Due to extremely high call volumes, if you need to cancel a reservation for an arrival in the next 75 days, we encourage you to log-in to view reservation policies and call Member Services.

  • If you have a reservation confirmed through Interval International, please contact them directly at 800-782-7088.
  • If you have a rental reservation, please visit Marriott.com.
  • If you have a Preview Package, please call 877-881-2169, option 2.
  • If you have an Encore Package, please call 877-782-7018
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